Terms of service
Wrist Story Pty Ltd (ACN 685 396 132 · ABN 54 685 396 132).
Last updated 30 September 2026
These terms govern your use of our website and any purchase you make from us. They include provisions that limit our liability, explain when title and risk pass, and set out how returns work.
01. Overview
1.1 We operate the Website and offer pre-owned and new watches, straps, accessories and related items (each a Product), and may also offer services such as sourcing, procurement, trade-in facilitation and consignment sale administration (each a Service).
1.2 If you do not agree to these Terms, you must stop using the Website and must not place an order.
02. Changes to these Terms
2.1 We may update these Terms from time to time by posting the updated version on the Website.
2.2 Unless required by law, changes will not apply retrospectively to orders accepted before the updated Terms were posted.
03. Eligibility & acceptable use
3.1 You must be at least 18 years old, or have the consent of a parent or guardian, to place an order.
3.2 You agree not to misuse the Website, including by introducing malware, attempting unauthorised access, scraping in a manner that disrupts the Website, or using the Website for unlawful purposes.
3.3 If you create an account, you are responsible for keeping your login details confidential and for activity conducted using your account.
04. Products, condition & authenticity
4.1 Pre-owned nature. Many Products we sell are pre-owned. Signs of wear consistent with age and use may be present. Condition is assessed having regard to the Product's age, model, materials and typical use.
4.2 Descriptions & photos. We aim to describe Products accurately and show clear photographs. Colour and texture may vary between screens and in person.
4.3 Scope of supply. What is included — box, papers, spare links, straps, tools — is described on the Product page and your order confirmation.
4.4 Authenticity. We undertake the authentication steps we consider appropriate for the Product, which may include inspection, internal assessment and archival research. We do not represent that we are an authorised dealer for any manufacturer unless expressly stated.
4.5 Water and moisture damage is not covered. Our mechanical warranty does not extend to any damage, corrosion or fogging caused by water or moisture reaching the Product, however it occurred. Water resistance rests on gaskets and seals that age with time, heat and soap, so the depth figure published for a model describes it when new rather than as it is today, and even a pressure test speaks only for the day it was done.
4.6 Any water-resistance rating shown on a Product page, specification table, listing or marketing material is the manufacturer's original published specification for that model when new. It is reproduced for reference only. It is not a statement about the individual Product supplied to you, and you must not rely on it as one. A depth rating is also a technical norm rather than a usable depth: it describes resistance to static pressure in laboratory conditions, and the movement of swimming, or the force of a shower jet, raises the effective pressure well above the rated figure.
4.7 If you would like to wear a Product near water, we can arrange pressure-testing and resealing for you as a paid service. Where we do, we warrant only that the test was carried out with due care by a qualified watchmaker. We do not warrant the result, and a passed test is a measurement at a point in time rather than a continuing guarantee.
4.8 Timekeeping is not covered. Our mechanical warranty does not extend to the timekeeping accuracy of a pre-owned Product. Accuracy varies with age, service history, wear, position, temperature and magnetism, and a Product keeping good time at the date of sale may not do so later. Any timing reading we provide is indicative only — a measurement in one position, at one state of wind, at one point in time. A change in timekeeping accuracy is not a defect.
4.9 Brand owners. Brand names and trade marks are the property of their respective owners. We are not affiliated with, sponsored by, or endorsed by any brand owner unless expressly stated.
05. Pricing, GST & currency
5.1 Prices are displayed on the Website and may change at any time before you place an order.
5.2 Unless stated otherwise, prices are shown in Australian Dollars. Any GST will be shown at checkout for Australian deliveries.
5.3 If an obvious pricing or listing error occurs, we may correct it and cancel or refund an affected order, or contact you to confirm whether you wish to proceed at the correct price.
06. Orders & payment
6.1 Order process. By placing an order online or in person, you make an offer to purchase the Product subject to these Terms.
6.2 Acceptance. We may accept, reject or cancel an Order at any time, including for stock availability, suspected fraud, payment verification issues, pricing errors or other reasonable operational reasons. If we cancel after payment, we will refund amounts paid.
6.3 Payment. We accept the payment methods made available at checkout, or communicated in writing for in-person Orders. Payments may be processed by third-party payment processors.
6.4 Verification. For high-value transactions, or where reasonably required to protect customers and our business, we may request identification, proof of address or payment verification, and may cancel and refund an Order if it is not provided within a reasonable time.
6.5 Promotions. Promotions apply only as stated, cannot be applied retrospectively unless we agree in writing, and may be withdrawn at any time.
07. Consignment items
7.1 We may offer some Products for sale on consignment on behalf of third-party owners. Where a Product is sold on consignment, Wristory acts as agent facilitating the sale.
7.2 The same customer protections under the Australian Consumer Law may apply depending on the circumstances and the nature of the supply. Nothing in these Terms excludes non-excludable consumer rights.
08. Sourcing requests
8.1 If you ask us to source a Product for you, any sourcing fee, deposit, timeline and acceptance criteria will be set out in writing.
8.2 Unless we agree otherwise in writing, sourcing fees may be non-refundable once sourcing work has commenced, subject always to your rights under the Australian Consumer Law.
09. Collection
9.1 If collection is offered and selected, we will notify you when the Order is ready and provide collection instructions.
9.2 You may be required to present identification, and the payment method used, for verification at collection.
10. Shipping & delivery
10.1 Address accuracy. You are responsible for ensuring delivery details are correct. Redelivery or rerouting fees charged by carriers may be payable by you.
10.2 Dispatch timeframes. Any dispatch timeframe is an estimate. We are not liable for delays outside our reasonable control, such as carrier delays, customs processing or extreme weather.
10.3 Tracking & signature. We ship with tracking and signature on delivery for security.
10.4 International orders. Where we ship internationally, you are responsible for customs duties, import taxes and related charges imposed by the destination country, unless we expressly agree otherwise in writing.
10.5 Transit issues. Please inspect your delivery promptly. If an item appears damaged in transit or is missing, contact us as soon as practicable with photos and packaging details so we can assist with a carrier claim.
11. Title & risk
11.1 Title. Title in a Product does not pass to you until we receive full payment in cleared funds.
11.2 Risk. To the extent permitted by law, risk passes to you when the Product is collected by you, or when it is handed to the carrier for delivery to your nominated address.
12. Returns & refunds
12.1 Ask before you buy. We encourage you to ask questions in detail. We think that matters a great deal when you are buying a vintage or pre-owned watch.
12.2 Change of mind. We do not accept returns for change of mind, for damage done to the Product by you, or for timekeeping discrepancies. Please contact us and we will do our best to cater to your needs.
12.3 Fit. We do not accept returns where a Product does not fit your wrist, for instance a short bracelet or strap. We will do our best to source the components needed to fit you, at your cost.
12.4 Goods and accessories. Goods and accessories are final sale and are not accepted for return or refund. If there is an issue, please contact us and we will do our best to cater to your needs.
12.5 Refunds. We refund Products that have a failure of operation. Where an Order carries an outstanding manufacturer warranty balance and you cancel or void it, we retain a restocking fee of 20% of the Order value. Postage and insurance are at your cost, and the Product must be in the condition in which it was sold. Refunds are processed within 3–5 business days of the Product reaching us.
12.6 Starting a return. Contact admin@wristory.com.au to arrange a refund, return or exchange.
12.7 Your legal rights are unaffected. Any voluntary return we offer does not limit your rights under the Australian Consumer Law for faulty goods, or in any other case where the consumer guarantees apply.
13. Consumer guarantees
13.1 Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
13.2 If a Product fails to meet a consumer guarantee, you may be entitled to a remedy such as repair, replacement or refund depending on whether the failure is major or minor, and you may also be entitled to compensation for reasonably foreseeable loss. This is a summary only.
13.3 Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred by the Australian Consumer Law or any other applicable law that cannot be excluded.
13A. Our guarantees
In addition to your rights under the Australian Consumer Law, we give two promises of our own — a guarantee for what the Product is, and a warranty for how it runs. They are different, they run for different periods, and they cover different things.
13A.1 Authenticity guarantee. We guarantee that every Product we sell is authentic. There is no time limit. If a Product we sold is shown to be counterfeit, or to contain counterfeit components we did not disclose to you before the sale, we will refund the full purchase price. The guarantee is given to the person named on the invoice and is not transferable, and it is voided if the Product is opened, serviced or altered by anyone we have not authorised in writing.
13A.2 Mechanical warranty. If the mechanical movement stops working within three months of the date on your invoice, we will service it, replace the defective parts, or refund you if neither is reasonable. Where a manufacturer's warranty on the Product is still valid, that warranty takes precedence over this one and you claim under it; we will assist you to lodge the claim. Where a longer period applies for any other reason, we state it on your invoice. This warranty applies only while the Product has not been opened or serviced by anyone we have not authorised in writing, and it is given to the person named on the invoice and is not transferable. It does not cover water or moisture damage, consumable parts, cosmetic condition, routine servicing, timekeeping, impact, magnetism or misuse.
13A.3 The full terms of both — what is covered, what is excluded, how to claim and who bears the cost of claiming — are set out on our Guarantee page, and are given to you with your invoice.
Full terms, exclusions and how to claim
14. Trade-ins & buy-backs
14.1 If you ask us to buy back or accept a trade-in of a Product, any offer price is determined by us acting reasonably, based on factors such as condition, completeness, market demand, and our costs and risks.
14.2 Unless agreed in writing, trade-in and buy-back offers are time-limited and may be withdrawn if circumstances change, including market pricing, condition changes or verification outcomes.
15. Intellectual property
15.1 We own or license the content on the Website, including photos, videos, text, design and code.
15.2 You may view the Website and print extracts for personal, non-commercial use. You must not reproduce, distribute or exploit our content for commercial purposes without our prior written permission.
16. Third-party links
16.1 The Website may contain links to third-party websites. We do not control, and are not responsible for, third-party content, availability or privacy practices.
17. Privacy
17.1 We handle personal information in accordance with our Privacy Policy.
17.2 We may use third-party service providers, such as payment processors, couriers and fraud prevention tools, to provide the Website and fulfil Orders.
18. Liability & indemnity
18.1 General limitation. To the maximum extent permitted by law, and subject to your non-excludable rights including under the Australian Consumer Law, we exclude liability for indirect or consequential loss, loss of profit, loss of opportunity and loss of data.
18.2 Maximum liability. This clause applies only where you acquire a Product otherwise than as a consumer within the meaning of section 3 of the Australian Consumer Law. Where it applies, our total aggregate liability for any claim relating to a Product is limited, at our option, to resupplying, repairing or replacing the Product, or refunding the amount you paid for it. Where you acquire a Product as a consumer, nothing in these Terms limits the remedies available to you under the Australian Consumer Law.
18.3 Indemnity. You indemnify us against claims and losses arising from your unlawful act or your material breach of these Terms, except to the extent we caused or contributed to the loss.
19. Governing law
19.1 These Terms are governed by the laws of Victoria, Australia. You submit to the exclusive jurisdiction of the courts of Victoria and the Commonwealth of Australia.
20. Definitions
ACL means Schedule 2 (Australian Consumer Law) to the Competition and Consumer Act 2010 (Cth).
Order has the meaning given in clause 6.1. Product and Service have the meanings given in clause 1.1.
Consequential Loss means indirect or consequential loss, including loss of profit, revenue, goodwill, reputation, anticipated savings or opportunity.
Website means Wristory's website and any related pages, checkout and customer account areas.